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    The Public Works Department is responsible for plowing over 100 miles of roadways, using its fleet of plow trucks, as well as outside contractors, hired to help with the more than 300 cul-de-sacs in the Village.  A combination of plowing, salting and anti-icing helps to keep roads passable for motorists.

    Click here for the 2014 - 2015 Snow and Ice Plan

    How soon after a snowfall do plowing and salting operations begin?

    Depending on the weather forecast, brine or salt operations may begin in advance of a snowstorm; otherwise they will begin shortly after a one-inch snow accumulation.  Once called out for service, snow removal staff begins plowing and salting according to established routes, which make optimum use of manpower, equipment, salt and sand supplies.

    Why does it take so long for the Public Works Department to plow my cul-de-sac?

    Higher priority is given to local arterial and collector streets because they direct motorists to county and state roads, as well as federal interstates, and therefore, affect the greatest number of people.  After these priority roads become passable, crews begin to plow local streets, dead ends and cul-de-sacs.

    Does the Village impose a wintertime street parking ban?

    Village ordinance prohibits parking of any vehicle on a Village street 12 hours after a snowfall of one inch or more to allow for curb-to-curb plowing.  Curb-to-curb plowing insures proper drainage of snowmelt and prevents ice patches from forming on the streets from snow-clogged storm drains.  A parking ban remains in effect until streets and curbs have been completed cleared of snow.

    Why can’t the Public Works Department’s snow removal staff prevent snow from discharging in front of my driveway during plowing operations?

    The Public Works Department, like most suburban highway maintenance departments, uses angle plows to remove snow from streets.  The major advantage of an angle plow is that it enables snow removal staff to rapidly and efficiently respond to a snow callout request.  With a side-angle plow design, it is IMPOSSIBLE to prevent a windrow of snow from forming in front of a driveway entrance.  Though it is an acknowledged inconvenience, curbside discharge of snow is a necessary trade-off for initiating a rapid response for snow removal service for our residents.

    Is it legal to shovel snow from a sidewalk or driveway entrance into the street?

    Chapter 12, Article 3, Paragraph 4 of the Village Code prohibits any obstructions on a street or adjacent right-of-way that would interfere with efficient snow plowing operations, impede traffic flow or create a danger to motorists, or whose placement may result in injury to persons or property.  Snow placed illegally in the street may be compacted and may harden into ice patches, creating a safety hazard.  For the safety of the motoring public, the Village asks its residents to refrain from shoveling their snow onto the street.

    Will the Village replace my mailbox if it is hit by a snowplow?

    Only if the mailbox has been installed as per Village guidelines.  The Village will not replace an improperly installed mailbox.

    Why do I sometimes see parallel rows of white, chalky lines on the pavement in the winter?

    These lines are the result of anti-icing procedures. This is a proactive approach to prevent the bond between snowfall and pavement; to expedite the plowing operations; and to minimize the use of salt.  In the past, salt was spread after snow began to accumulate to break the bond between the snow and the pavement. 

    Liquid salt brine (salt dissolved in water) is applied to the roadway before an expected snowfall or icing conditions.  Preventive anti-icing results in less ice bonding with the pavement and provides snow removal crews sufficient time to mobilize.  Demonstrations have shown that these procedures can actually reduce the overall utilization of road salt, which is not only a cost savings but also an environmental advantage to reducing the amount of road salt runoff into the storm water system.

    Why is there a flag attached to the fire hydrant in front of my home?

    Flag markers are placed on fire hydrants in winter to assist the Fire Department in locating hydrants buried in the snow.  Tampering with or removing these markers will prolong the time it takes firefighters to locate a hydrant in an emergency.  Residents who have a fire hydrant on their property are asked to remove snow from around the hydrant. 

    The snowplow truck damaged my garbage cans.  Will the Village reimburse me for this?

    No.  On garbage collection days, residents are asked to keep their refuse and recycling containers on their private property.  Refuse or recycling containers placed in the street, which are then damaged by a plow truck will not be replaced by the Village.

    Does the Public Works Department plow all streets in the Village?

    The Public Works Department does not provide plowing or salting services on state or county roads that run through the Village. If you have questions or complaints about services on state or county roads, please contact the following:



    (630) 682-7318



    (630) 682-7318



    (630) 682-7318



    (630) 682-7318



    (630) 682-7318



    (847) 705-4000


    If you have additional questions, call the Public Works Department at (630) 871-6260.



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    500 North Gary Avenue | Carol Stream, Illinois 60188 | Phone: (630) 665-7050 | TDD: (630) 668-5785 | Fax: (630) 665-1064