The Village has developed and utilizes an online utility bill payment system called e"STREAM". This system allows people to pay their utility bill electronically. By doing so, you will eliminate not only the paper, envelopes and postage to mail the bill and your return payment, but you will also reduce all the amount of energy used to create the bill, mail it and have the payment returned. You will be helping to reduce waste and energy consumption while at the same saving money on postage and administrative costs.
You can pay your utility bill from the convenience of your home, 24/7, free of charge. The e"STREAM" service is easy to use, secure and offers the ultimate in bill payment flexibility – MasterCard, Visa, American Express and "STREAM" Line Pay (ACH direct debit) are accepted. Additional e"STREAM" features include the ability to receive your water bill via e-mail, review your billing history and e-mail questions to a billing clerk.
To use e"STREAM", simply go to the Village's Web site at www.carolstream.org and click on the e"STREAM" button, then select "login". e"STREAM" is designed to prompt you through the enrollment process. You can "log in" to our e "STREAM" web site without any commitment and just browse. To exit, select the "End Session" button at any time.
Once enrolled on the e"STREAM" system you will have the ability to pay your water bill with as few as three "clicks" of your mouse from your e-mail system. With e"STREAM" there are no more stamps to buy, lines to wait in or last minute trips to the Municipal Center.
Security is a critical feature of e"STREAM" as credit card transactions will be encrypted. "Encryption" is a mathematical technique that takes information and an encryption key, and converts the information to an unreadable format. The unreadable format is then transmitted over the Internet. When the unreadable format is received, a decryption key decodes the message to its original, readable format. The credit card information is stored as an encrypted number and is not readable by the Village. The Village will only be able to read the last four digits for reference purposes.