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  • Click here to register



    Are you ready for an emergency?

    Help 9-1-1 protect you and your family

    The Village of Carol Stream now offers a free, new service to help you when you call 9-1-1.
    help them address your emergency. This information - including medical issues and current
    location - can help Police, Fire and EMS locate and help you.

    • Supported by existing 9-1-1 fees - free to register
    • Brought to you by the Emergency Telephone System Board of DuPage County
    • 100% private and secure



    Help us better serve you.

    “By entering critical information online before an emergency, you can help
    ensure that first responders are better prepared to serve you when you call
    9-1-1. Help Carol Stream help you. Register today.”

    Mayor Frank Saverino - The Village of Carol Stream


    Help EMS treat you:

    Tell Smart911 about your family’s medical issues – like heart conditions, allergies and stroke history. This way when 9-1-1 receives a call, EMS will arrive with the appropriate equipment. For those who have a family member with Alzheimer’s, Autism or who is deaf, this service helps as well. Instantly 9-1-1 knows the caller’s condition and location without having to rely on verbal communication.

    Help Police protect you:

    Smart911 information can help police in numerous ways. Today when a child goes missing, it takes time for police to obtain a photo of the missing child. With Smart911 police will have that photo instantly and can begin a wide scale search sooner. Additionally, this service helps police locate you if your 9-1-1 call drops for any reason. This allows the police to locate you and your family more quickly during emergencies.

    Help the fire department rescue you:

    With Smart911, call takers can notify firefighters of exactly how many people live in your house - including pets - to ensure that everyone is rescued during a fire. Additionally, if you live in an apartment building, firefighters will not only know the address, but the floor and apartment number as well.

    Your information is 100% private.

    Your family’s profile information is completely private and secure. The details you enter on our secure and protected website are only shared with 9-1-1 dispatchers and first responders in the field, and only when you or your family members dial 9-1-1.

    Click here to register


    500 North Gary Avenue | Carol Stream, Illinois 60188 | Phone: (630) 665-7050 | TDD: (630) 668-5785 | Fax: (630) 665-1064