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    1. Can the Village install a stop sign to slow down the traffic on my street?
    2. What can be done to fix the ponding in my yard?
    3. Where is a specific utility located?
    4. How long is it going to take to get my permit?
    5. Why do we have to put up a preservation bond and how long does it take to get it back?
    6. Why isn't my street light working?
    7. When will my final survey be approved so that I can get my accessory permit?
    8. Can I fill my newly installed pool?
    9. What are parking lot requirements?
    10. What can be done about icing on my street or sidewalk?
    11. Is my neighbor's sump pump in conformance with the code?
    12. What are the driveway specifications?
    13. Can we obtain a conditional occupancy without all the improvements being completed, i.e. driveways, parking lots, lighting, landscaping, striping, final as-built, etc?
    14. How do I get my preservation bond back?
    15. When is my street going to be reconstructed, paved, etc.?
    16. Will my sidewalk and curb be replaced when my street is repaved?
    17. How can I sign up for the shoreline Clean-up Program?
    18. What can we do with the wetlands on our property?
    19. What are your storm water regulations?
    1. Can the Village install a stop sign to slow down the traffic on my street?

      Stop signs are not allowed to be posted to "slow down" traffic according to the Illinois Manual on Uniform Traffic Control Devices.  We can send "The Truth about Speeding in Residential Areas" brochure.   Top of Page
    2. What can be done to fix the ponding in my yard?

      We can take your name and address and send an inspector to your property to make suggestions.  Typically we will fill out a Citizen Service Request (CSR). Top of Page
    3. Where is a specific utility located?

      If it is an accepted subdivision call JULIE (Joint Utility Locating Information for Excavators) at 1-800-892-0123, the Village is a part of that system.  If it is an unaccepted subdivision (under construction) you need to call your builder or developer.    Top of Page
    4. How long is it going to take to get my permit?

      The Engineering Department does not issue building or accessory permits. Community Development issues all building and accessory permits. Subdivision, stormwater, utility, overweight/oversize and earth movement permits are all issued by the Engineering Services Department. Permits are reviewed based on a maximum target review time depending on the complexity of the permit.    Top of Page
    5. Why do we have to put up a preservation bond and how long does it take to get it back?

      A preservation bond is to ensure that no public facilities (roads, sidewalks, etc.) are damaged when work is done on private property.  Assuming no damage is done it can be returned in seven to ten working days after the site has been inspected.    Top of Page
    6. Why isn't my street light working?

      If it is an accepted subdivision, (village maintained) Public Works needs to be contacted to make the necessary repairs, if it is an unaccepted (develop maintained) subdivision, the developer needs to be contacted.    Top of Page
    7. When will my final survey be approved so that I can get my accessory permit?

      Final surveys are not approved in the winter because the lot needs to be inspected for drainage.  However, few accessory permits are requested in the winter.  Their approval depends on how quickly the developer performs punchlist items such as grading corrections, setting property corner irons, installing sod, etc.    Top of Page
    8. Can I fill my newly installed pool?

      Pools can be filled according to the odd/even date and address relationship.  For instance if you live at 111 Hillcrest, you can only fill on odd numbered calendar days.  If you would like to fill your pool for two (2) consecutive days you must be placed on the watering list.  The Engineering Department requires your name and address to be placed on the "watering list".    Top of Page
    9. What are parking lot requirements?

      Parking lot stall size and number are regulated by the Community Development Department.  Physical construction, i.e., material and thickness, is regulated by Engineering depending on the zoning and use.    Top of Page
    10. What can be done about icing on my street or sidewalk?

      Icing in the street should be reported to Public Works so they can salt the location, however the homeowner is responsible for icing on the sidewalk.  We can generate a CSR to determine if anything can be done depending on the individual circumstances creating the icing problem.    Top of Page
    11. Is my neighbor's sump pump in conformance with the code?

      We can generate a CSR to send an inspector to check for conformance.  The minimum distance allowed is 10' from the front property line and 5' from the side or rear property line.  However, if the sump pump discharge is causing a drainage problem, the line must be relocated to eliminate the problem.    Top of Page
    12. What are the driveway specifications?

      Driveway specifications depend on the type of use (commercial, industrial, residential) and zoning requirements for allowable width depending on the width of the lot.  Construction materials and thickness is also dependent on the use.    Top of Page
    13. Can we obtain a conditional occupancy without all the improvements being completed, i.e. driveways, parking lots, lighting, landscaping, striping, final as-built, etc?

      Conditional occupancy can be obtained by posting securities for the uncompleted items.  These items are usually cosmetic, and can not affect the safety or operation of the facility and the work that could not be completed in time was beyond the control of the builder or developer.    Top of Page
    14. How do I get my preservation bond back?

      Bonds can only be returned after the item in question has been completed, inspected and improved.  Call the Engineering Department at (630)871-6220 to ask for a final inspection.    Top of Page
    15. When is my street going to be reconstructed, paved, etc.?

      We can check the Capital Improvements Program for the next year.  If it is not on the list we can re-evaluate it when the streets are inspected in the summer.    Top of Page
    16. Will my sidewalk and curb be replaced when my street is repaved?

      Depending on the condition of the concrete the inspector will determine what needs to be replaced.    Top of Page
    17. How can I sign up for the shoreline Clean-up Program?

      We can send you a registration packet if you could tell us your name, address and number of volunteers.    Top of Page
    18. What can we do with the wetlands on our property?

      Certain wetlands are protected by the U.S. Army Corps of Engineers and all wetlands in DuPage County are protected by the DuPage County Countywide Stormwater & Flood Plain Ordinance (hereafter referred to as the “Ordinance”).  Any activity that effects a wetland or its 50-foot buffer including changes in hydrology is a difficult process to get permitted.  Our suggestion is to hire a reputable consultant that has a lot of experience with the DuPage County (DPC) Ordinance.    Top of Page
    19. What are your storm water regulations?

      The Village of Carol Stream has adopted the DPC Ordinance and is a full-waiver community.  This means the Village not the County performs the reviews and issues the permit.  A copy of the Ordinance can be obtained from DuPage County.  Any non-Special Management Area (SMA) questions, can be answered by Village Engineering Staff whereas SMA (includes floodway, floodplain, wetlands and fringe areas) questions can be addressed by our engineering consultant, Christopher B. Burke.    Top of Page
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    500 North Gary Avenue | Carol Stream, Illinois 60188 | Phone: (630) 665-7050 | TDD: (630) 668-5785 | Fax: (630) 665-1064