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  • Q:    WHEN I CALL 9-1-1, WHERE AM I CALLING?

    A:    When residents dial 9-1-1 they are calling DuPage Public Safety Communications (DuComm), the dispatching agency for the Carol Stream Police Department. DuComm is located in Glendale Heights, Illinois and dispatches for 12 area police departments and 15 fire departments. All calls for service, both routine and emergency, Using a shared dispatch center allows for quick access to help from neighboring communities and shared costs of the dispatch center. For more information on DuComm services, visit www.ducomm.org.

     

    Q:    WHAT PHONE NUMBER DO I CALL WHEN I NEED A POLICE OFFICER?

    A:    Call 9-1-1 whenever a police officer is needed, whether for an emergency or non-emergency. Residents needing information or administrative services may call (630) 668-2167.

     

    Q:    WHAT SHOULD YOU DO IF YOU SEE A CRIME OCCURRING?

    A:    Call 911 immediately.

    When calling 9-1-1, try to remain calm and speak clearly. Dispatchers who are specially trained to work in these situations will attempt to get as much information from callers as possible.

    Be observant and make mental notes, including asking yourself:

    • Are there any weapons involved?
    • What is the address?
    • Are there any physical characteristics such as height, weight, race, beard or scars?
    • Can you give any clothing description?
    • Can you give any clothing description?
    • How many people are involved?
    • Are the persons involved on foot or in a vehicle?

    If you wish to remain anonymous or keep information confidential, just tell the operator.

     

    Q:    WHY DID IT TAKE SO LONG FOR THE POLICE TO COME WHEN I CALLED?

    A:    All calls for police officers are handled on a priority basis. Calls requiring a police officer to make a report on a previous crime will have less precedence than crimes in progress where life and property are in serious danger. Due to high call loads during certain times of the week and day, you might be slightly inconvenienced until a police officer becomes available to take your call.

     

    Q:    WILL THE CAROL STREAM POLICE DEPARTMENT TAKE A REPORT OVER THE PHONE?

    A:    Reports will not be taken over the phone. A police officer will be dispatched to a residence or business in Carol Stream or a report will be taken after coming into the police department.

     

    Q.    WHAT ARE THE REQUIREMENTS NECESSARY TO BECOME A POLICE OFFICER?

    A.    Recruitment tests are conducted every 36 months and are advertised in local newspapers and online. Applicants must be between the ages of 21 and 35, possess a valid driver’s license, be a United States citizen and have graduated high school or its equivalent. For more information, contact Deputy Chief Jeff Degnan at (630) 871-6218.

     

    Q.    HOW DO I FILE A COMPLAINT?

    A.    The members of the Carol Stream Police Department are aware of the important responsibilities and duties they have as public servants and must maintain trust and integrity in the community. As an organization, we try very hard to provide quality customer service to all of our citizens. Policing is a very complex job in today’s society; we realize that mistakes can be made and that the actions of our personnel may fall short of your expectations.

    It is the policy of the Carol Stream Police Department to thoroughly investigate all complaints of alleged misconduct made against any member or representative of the Carol Stream Police Department.

    We will conduct an investigation into alleged acts of misconduct on the part of any employee or representative of the department. The investigation will be thorough, accurate and objective. Such investigation shall include formal statements from all parties concerned, the gathering and preservation of any physical evidence relative to the case, and all other written information bearing on the matter.

    The department requires that all attempts will be made to complete investigations of complaints within 30 days from the date it is received. The Chief of Police may extend that time due to circumstances that prevent the completion of the investigation of witnesses, evidence, etc.

    The Carol Stream Police Department is committed to working with our community to provide the highest level of police service. We appreciate and encourage citizen communications with the Police Department to improve community relations and help build greater confidence in your Police Department.

    Complaints may be filed in person at the Carol Stream Police Department or by phone. You will be notified about the progress and the disposition of the complaint.

    Under Illinois law, you may be required to sign an affidavit, which affirms, under oath, that any allegations you make are truthful statements. (50 ILCS 725 /3.8).

     

    Q.    WHAT IF AN ORGANIZATION CLAIMING TO BE THE POLICE CALLS ASKING FOR A DONATION?

    A.    The Carol Stream Police Department never solicits money over the phone. If you get a call claiming to raise money for the Carol Stream Police Department, report the call to the Carol Stream Police Department. All calls will be kept confidential.

     

    500 North Gary Avenue | Carol Stream, Illinois 60188 | Phone: (630) 665-7050 | TDD: (630) 668-5785 | Fax: (630) 665-1064
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