The Village has undertaken a multi-year program to replace most of the AMR devices in the system.  As of January 2023, approximately 99% of the targeted units have been replaced. These units are run by batteries that have a limited life-expectancy and must be replaced every 8 – 20 years (depending on the model that was originally installed).

What is an AMR?

Every water customer has a meter in their home or business that registers water usage for billing purposes. All revenues from these funds are used to not only offset the water costs, but also to maintain and invest in the systems, equipment, and personnel that deliver the water. Water consumption is also used to determine your sanitary sewer bill, which raises the necessary revenue to transport and treat the waste from your residence.

In the past, meter readers would go door-to-door and manually read the dials on the meter inside the house or business to determine billing. As technology improved, Automatic Meter Reading (AMR) devices were installed to digitally transmit the usage data by a reading device in a truck that captures the data as it drives by on a monthly basis. This improves efficiency by reducing both time and costs for meter reading.

Why is the Village replacing AMRs?

Current AMRs are powered by batteries with a life span between 8 and 20 years, depending on the model. When the battery expires, remote meter reading becomes impossible, and a meter reader has to revert to the old method of entering a house or business to manually document the water usage and change out the old AMR. As older AMRs fail, Public Works employees replace them with the new 20-year models.

These improvements will ensure that all metered water usage is efficiently accounted for and billed as accurately as possible so we can continue to safely, efficiently, and sustainably deliver water to you.

How will this impact me?

If your AMR needs replacement, you will receive notification to make an appointment for a Village employee to replace their AMR. In most instances, this change-out should only take twenty minutes and does not interrupt water service.

Notification Methods:

• Letter
• Door Hang-Tag

Who Do I Contact for More Information?

If you have any questions or received a notice to schedule an appointment, please contact our Public Works Department at (630) 871-6263.