Residents

Utility and Service Contacts

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The Village of Carol Stream residents are served by the following local providers (additional providers are available and some providers listed below may offer additional services):

Electricity

Cable

Comcast/Xfinity TV service update:

Beginning May 7, 2024, Pursuit Channel will no longer be available on the Comcast channel line-up on channels 682 and 1238. Concurrent with this change, Pursuit Channel HD will be made available on channel 1238. HD programming and an X1 TV Box or Xfinity Internet and a compatible customer-owned device is required to view this channel. For a full list of channels that are no longer available through Comcast/Xfinity, please visit their website. 

Gas

Telephone

Water

  • Residents receive Lake Michigan water through the DuPage Water Commission and are billed monthly by the Village of Carol Stream. You can pay your bill online, by mail, or in person.

  • Carol Stream has policies to make sure water is used efficiently. Properties may only be watered, with a sprinkler system, on odd or even days lined up with the property's address. The sprinkling or watering of lawns, trees and other vegetation is prohibited between the hours of 10:00 a.m. and 4:00 p.m. daily.  New lawns may be exempted from this provision, with Engineering Services approval. 

Assistance

  • Utility Bill assistance is available through the Low Income Home Energy Assistance Program. 
  • Utility marking is available free of charge through JULIE. Call JULIE at 811 before you dig. 

Scavengers and Refuse Haulers 

Carol Stream residents are served by Flood Brothers Disposal & Recycling Systems Co., which has an exclusive franchise agreement to collect general refuse, yard waste and recycling from residents living in single-family homes and in multi-family rental communities. Additional scavengers include: